Kendlebell - The Perfect Answer
Before setting up his County Dublin Kendlebell office in Greenogue Business Plaza, Rathcoole, Donal Daly was previously Sales Manager at eircom, where he had over 13 years’ sales management experience, profitably growing market-share in the information communications technology market. He specifically focused on serving the needs of Ireland’s leading businesses, providing innovative and customised customer contact solutions.
Donal availed of a management voluntary leaving programme in 2010 with the intention of seeking new business opportunities and being in control of his own destiny. He signed an agreement in early 2011 to become a Kendlebell franchise owner, providing complete virtual office services to new and existing business owners in SME, Corporate and Public sectors.
“The Kendlebell business model appealed to me as it is a good fit for my existing skill set. The fact I knew both Tom Shanahan and David Kelly from my background in eircom also helped me make the decision to sign as a franchise owner,” says Donal.
“I have been very busy since we opened our office. I have learned a lot about the different aspects of managing your own business from attending networking events, helping develop business via word of mouth marketing, using social media and search engines to generate leads, as well as learning about finance systems to ensure business continues to function.
“My role as owner/Director is to ensure the business is operating in a harmonious manner and achieves business plan objectives. I believe my strong people management experience from my previous role as Sales Manager will assist me in retaining and motivating my team.”
Kendlebell supports its franchise owners by providing comprehensive training programmes and make available thorough up-to-date Operations Manuals and training materials. Regular on the ground field support is also available from the franchisor.
The team at Kendlebell County Dublin are passionate about customer service and take pride in the highly personalised solutions they deliver to all clients. With impressive modern offices and a specialist local team in place, Donal has ambitious plans for the future.
“We believe that Kendlebell is an ideal technology driven operation to help small businesses enhance their corporate image and ensure they give that all important professional first impression,” he says. “Business value is all about customer satisfaction and we are confident that any business providing a consistent quality service, regularly receiving recommendations, will thrive irrespective of economic climate.”
Key objectives for clients are to cut costs, increase efficiency, reduce capital outlay and ultimately increase profitability. Effective, dedicated outsourced telephone answering and virtual office solutions help build customer loyalty thus gaining competitive advantage. Depending on requirements, clients can choose a package from €55 per month.
The difference between Kendlebell and other similar services is the personalised approach says Donal, adding: “We get to know our clients so that we can represent them fully. We manage diaries, take orders, update systems, receive deliveries and do pretty much anything that inhouse staff would do on a daily basis but at a fraction of the cost.”
Kendlebell – What do we do?
- Kendlebell offers ‘Virtual Office’ services to small and medium-sized businesses
- We give our clients their time back to do what they do best rather than answer the phone
- We offer our clients a very cost effective alternative to recruiting their own team
- We operate through a network of offices across Ireland and the UK supporting many clients
- Personalised telephone answering
- Telemarketing, customer surveys & database management
- Online diary management
- Call transfer/patching
- Non-geographic numbers
- Boardroom hire
- Business mailing addresses
- Holiday and sickness cover